WELCOME TO PCBAY Welcome to our online store that has been Top Rated since 2000! PCBAY has been the best at providing quality networking products for over 10 years. Our products range from user-friendly D-Link products to professional-range Ubiquiti products. We thank you for your continued support, business and interest in our products. Our business hours are from Pacific Time 9:30a.m. to 6:00p.m., Monday to Friday. "Phone-Order" and "Will-Call" are welcome. We do accept purchase orders from Schools and Government. CONTACT US 13905, Ramona Ave. Suite D, Chino, CA 91710, USA Tel#1(909)-548-7787, Fax#(909)-548-7771 Email: pcbay1s@yahoo.com SHIPPING TIME-in-TRANSIT Table & POLICIES TIME-in-TRANSIT Table via UPS-Ground Service for your reference only, not Guaranteed. 1-2 Working Days Zone -- CA 2 Working Days Zone -- AZ, UT 2-3 Working Days Zone -- NV 3 Working Days Zone -- ID, NM, OR, WA, WY 3-4 WorKing Days Zone -- CO, MT, TX 4 Working Days Zone -- AR, FL, IA, IL, IN, KS, MI, MO, OH, OK, WI 4-5 Working Days Zone -- MN, ND, NE, SD, WV 5 Working Days Zone -- AL, CT, DE, GA, KY, LA, MA, MD, ME, MS, NH, NJ, NY, PA, TN, VA, VT 5-6 Working Days Zone -- NC, RI, SC RETURN POLICIES * All items carry a 14-day money back guarantee (without shipping charge). * 15% restocking fee will be charged if return for refund. * Shipping and handling charge are not refundable. * RMA#s are valid for only 10 days from issuance. No refund after 14-day period following the invoice date. * 14-day money back guarantee or exchange for UNOPENED Software Package. * For OPENED Software Package with manufacturer guarantee, the customer should contact the manufacturer directly for service or exchange. * Customer need to pay to send an item back to PCBAY or manufacturer which is the same as your cost to drive to any store for returning the product. PCBAY does not reimburse any customer return shipping cost. * PCBAY warrants to the original purchaser only. RMA returning to the customer will be shipped by UPS Ground. Other shipping methods can be arranged by paying additional charges. * All networking products carry at least one-year manufacturer warranty unless specified * Other items carry a one-year manufacturer warranty unless speficied. * All returns must be accompanied by a RMA (return merchandise authorization) form with the prior information filled out and a RMA# issue by PCBAY. * PCBAY reserves the right to refuse any request. * All returns must be complete with all original accessories, parts, etc.. * By purchasing from us, you agree that the sole and maximum liability to PCBAY arising from any product sold by PCBAY should be the price of the product ordered. In no event should PCBAY, its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold. In case of the jurisdiction over any dispute between the parties hereto shall be in the State or Federal Courts located closest to PCBAY in the state of California.